Any successful business should pride themselves in providing exceptional customer service. Delighting customers keeps them loyal and willing to share their great experiences to others. What does your customer service say about your brand?
The Customer Service Training Tips infographic below has 75 inspiring and insightful customer service quotes from some of the world's most influential people who know a thing or two about making their customers happy. Take this knowledge and use it to strengthen your customer service strategy. The results will speak for themselves - right from the mouths of your customers.
Here is a list of the top 10 quotes on great customer service that really stood out to me:
"Make a customer, not a sale." - Katherine Barchetti
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing." - John Russell
"Customer service is a skill that is developed. Exceptional customer service starts with exceptional training and development." - Martin Baird
"The customer's perception is your reality." - Kate Zabriskie
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." - Steve Jobs
"Customer service is an opportunity to exceed your customer's expectations." - John Jantsch
"Customer service represents the heart of a brand and the hearts of its customers." - Kate Nasser
"Without great employees you can never have great customer service." - Richard F. Gerson
"Right or wrong, the customer is always right." - Marshal Field
"Courteous treatment will make a customer a walking advertisement." - JC Penny
The other 65 quotes can be found below, so be sure to check them out too! And remember - social customer service is a wonderful tool that allows brands to stay connected and engage with customers at all times.